Commercial Exchange: Making price changes stick

Following on from the Commercial Exchange session in January which focused on how to manage pricing in an inflationary environment, feedback from the portfolio has been that the biggest challenge to making price changes stick is enabling the sales team with the skills and confidence to have difficult customer conversations.

We recently brought the portfolio back together to discuss the implementation and sales enablement side of changing prices. On the call, attendees heard advice from pricing implementation expert Cliff Burgin, and Inflexion portfolio company Peach shared its journey and learnings from an ongoing pricing project.